FAQs

A: After you register on GoAnimate.com, we send you a confirmation email. This is to make sure the email address you provided is genuine. If you haven't done so, check your email inbox (and your spam folder just in case) for our email and click on the link there. This will activate your account and enable your login.

A: Mostly there is a problem with your password. The best is to reinitialize it and try to login again. Go to the password reinitialization page and input your email address. Inside the email we send click the link to change your password.

A: All the movies you create are displayed on your user page. To access this page, click on the "My page" link on the top right of the website. This will lead you to your own page where all your movies are displayed.

A: You have a link to edit your movie on the corresponding movie page just below the player. From your user page, you also have the option to edit your movie using the buttons in your animations list.

A: Yes! You can check the Domo Animate platform at http://domo.goanimate.com for a version of our site that does not contain inappropriate content. There, all animations are reviewed and users cannot upload their own assets, thus ensuring a well controlled environment. Send us an email at support@goanimate.com if you have specific needs not addressed by the Domo Animate platform.

A: The animation will appear on the channel of the dominant theme, which in turn is determined based on the characters and assets you used in your animation.

A: Karma points are a way to identify unconstructive or inappropriate comments and messages on the site. When you leave a comment, if it is not appropriate other users may flag it as inappropriate. If the karma level of your comment reaches "zero", it is then grayed out. The starting number of karma points is determined based on the posting user's level.

A: At the moment, we only provide few channels based on the themes available on the platform. Your user page is your own channel page.

A: It takes time to build your audience, so don't worry if at first you don't get many views. The best way to grow your audience is to share your animations on other sites. You can also interact with other users, become their fan and share their animations as well. The connections you make on GoAnimate will help you get more views.

A: Yes. We have a download button right below the animation player on the animation page. Use this to save your animation as a high-definition video and upload it on YouTube. We optimized the video format so that it looks great on YouTube even in full screen.

A: Use our character creator to build your own cast of characters. It's quick and easy to have a full range of varied characters. If you know how to use Adobe Flash and would like to upload your own Flash animation to GoAnimate. Drop us an email at support@goanimate.com as we would add such a feature if more people are interested.

A: Go to "Sounds & Voices" in the import section of the studio to access related features. You can search for sounds, record yourself over the phone or record yourself on your computer and upload the file as an MP3. Check out this article on our blog for more info.

A: We do not have any downloadable version of GoAnimate for now. It is purely an online tool. We may consider developing such a tool in the future though. If you are interested in such a product let us know at sales@goanimate.com.

A: Levels represent how popular users are on GoAnimate. On the website, the movie views you get are converted into GoPoints. Collect enough GoPoints and you can increase your level.

A: GoPoints are linked to movie views. There are three ways to increase your GoPoints:

• You get 1 GoPoint every 5 views you get on your own movies
• You get 1 GoPoint every 25 views people you referred to GoAnimate get on their movies
• You get 1 GoPoint every 5 views movies you shared on other sites get

A: Creating amazing animations is a definite way to earn GoPoints, but not everyone can create such animations, especially from day one. That's why there are different ways to earn GoPoints. The fastest way to start earning is to share your as well as other people's animations on other sites. It will help you gain GoPoints and you will also be featured on these animation pages giving more exposure to your work.

A: You can easily share animations by clicking on the sharing buttons while watching a movie. You can send links to the animations to your friends by email, on Facebook, Twitter, MySpace, etc. If you have a website, you can also put a link or directly embed the animation there. It's pretty simple. For most social networks, all you need is to login on the corresponding website and the sharing is done.

A: There are two ways to refer people to GoAnimate. First you can send friends an invitation email using the form on your user page. The second way is to share movies with your friends (email, Facebook, embeds,etc.). If they follow the link you sent them and register on GoAnimate, then you get a referred friend. As explained above, as your referred friends get movie views, you in turn collect GoPoints faster.

A: As you increase your level, it gets harder and harder to reach the next. See the pattern?:

• Level 1: Everyone starts at level 1
• Level 2: 10 GoPoints
• Level 3: 20 GoPoints
• Level 4: 40 GoPoints
• Level 5: 70 GoPoints
• Level 6: 100 GoPoints
• Level 7: 200 GoPoints
• Level 8: 400 GoPoints
• Level 9: 700 GoPoints
• ...

A: GoPoints help you increase your level on GoAnimate. But that's not all! You can use your GoPoints to acquire special premium characters and props on the platform. Don't worry. Using your GoPoints will not affect your level on the platform.

A: GoBucks are the virtual currency used on GoAnimate. They are used to purchase premium assets or gain access to special features on GoAnimate. Assets and features will be continually added as the site continues to grow.

A: There are several ways for you to purchase GoBucks. From your user page, go to the add GoBucks page to see the different options which include PayPal, mobile payment and special reward offers.

A: You can spend your GoBucks to purchase characters directly in our animation studio and our character creator as well as to download your animations as videos.

A: We want to make the GoAnimate community a place of mutual respect and tolerance. As a result, we may hide some animations from the community when we think they are inappropriate. If your animation has been hidden, you can remove the inappropriate content and save it again. It will be published as soon as it is reviewed. Here are the types of contents we may ask you to remove:

• Pornography, Nudity, and Sex
• Illegal drug use
• Intense violence involving real humans
• Profanity, Race Abuse, and Hate Speech

A: You have chosen a word that is inappropriate with the character you selected. Our system has identified your word as inappropriate and scrambles it to demonstrate that you must select a new word.

A: First, you need to become a fan of that person. Then, visit that person's page and hit the "Add Friend" button. You will see them in your Meebo friend list after they have added you as their friend too. As always, remember not to disclose personal information to anyone.

A: Friendship is a two-way relationship. After you have added people as friends, they need to acknowledge and add you back as friend too. When this is done, you will see them in your Meebo friend list.

A: Go to that friend's page on GoAnimate and hit the "Remove Friend" button.

A: The option is available both on your user page and on the corresponding animation page. On the animation page, the "Download animation" button is located right below the player. Make sure you are logged in to the site or the button won't appear.

A: The video is saved as mpeg4 (H264, 1280x720, 6,000 Kbps, 24 frames/s) with the audio as AAC (44100Hz, 128Kbps, stereo). In other words... it's pretty high quality. If you don't already, you will have to install Quicktime to watch it on your computer or you can just directly upload it to YouTube. In the personal use version, we also add a GoAnimate watermark and end credit scene. Download a commercial use video if you do not want these.

A: If the video you downloaded does not work or has problems, contact us using this form and we will re-process it to make sure it is up to standards. In general we have a no-refund policy.

A: No, we do not update the mpeg4 version of your animation if you modify it after converting it. If you want to create an updated version you will need to convert your animation again.

A: Yes. To download a video with no GoAnimate watermark, select the "Commercial Use" option in the download overlay. This format will have no watermark and no end credit.

A: At the moment it is not possible. You can use software on your computer to merge the videos together and create one big video if needed. If you wish to have this feature, let us know on the suggestions forum.

A: Yes. You have the option on your user and animation pages. By default this option is turned off, but you can switch it on to allow others to download your animation as a video.

A: If you need to download your animation more than 10 times, you will need to convert it again.

A: We will keep your animation for download for 30 days after conversion. So make sure you download it within this period of time. You will need to convert it again if you want to do so after the time limit.

A: We charge US$ 3.99 (or 400 GoBucks) for a two-minute animation. We then charge an extra US$1 per minute for longer ones.

A: If you wish to use your video for commercial purposes, you need to purchase a commercial license. To do so, select the "Commercial Use" option in the download overlay. This format will have no watermark and no end credit.