FAQs

We are adding the most common questions raised by the community here. If you cannot find the answer your need, don't hesitate to check our forum.

1.Website

Q: I registered, but GoAnimate would not let me login.
Q: I registered and confirmed my email, but I still cannot login. What’s wrong?
Q: I created a movie but can’t find it. Where is it on the website?
Q: How can I edit my movies?
Q: Is there a version of GoAnimate where all inappropriate content is filtered out?
Q: How do I get my movie to appear on a specific channel page?
Q: What are karma points for?
Q: Can I have my very own channel page?
Q: Nobody watches my animations. What can I do?

2.Animation Studio

Q: Can I put my animations on YouTube?
Q: Can I create my own characters with GoAnimate?
Q: How do I add voices to my animation?
Q: Can I get a downloadable version of the GoAnimate studio?
Q: I want to upload my own background. What size should I make it?
Q: What is the size of the stage of GoAnimate animation studio?

3.Level and GoPoints

Q: What are levels all about?
Q: How do I collect GoPoints exactly?
Q: What is the best way to earn GoPoints?
Q: How do I share movies to get GoPoints?
Q: How do I refer people to GoAnimate?
Q: How many GoPoints do I need to gain levels?
Q: Can I do anything with my GoPoints?

4.GoBucks

Q: What are GoBucks for?
Q: How do I get GoBucks?
Q: How do I spend my GoBucks?

5.Usage Guidelines

Q: I am told my animation cannot be published as it has inappropriate content in it. Why is that?
Q: Why do words get scrambled in my animations?
Q: A user is harassing me or behaving badly on the site. What should I do?

6.Meebo Bar

Q: How do I add friends?
Q: I have added some people as friends but I don’t seem them in my Meebo friend list. Why?
Q: How do I block or remove a friend?

7.Downloading GoAnimate Animations

Q: How can I download a video version of my GoAnimate animations?
Q: What is the format of the video I get?
Q: The video I got is broken. Can I get a refund?
Q: I edited my animation after getting the mpeg4 version for it. Did the mpeg4 get updated automatically?
Q: Can I download a video with no GoAnimate watermark?
Q: Can I get one video based on several of my animations?
Q: Can I let other people download the video version of my animation?
Q: I already downloaded my animation 10 times, but still need to do so. What can I do?
Q: After I convert my animation, can I download it any time in the future?
Q: How much does it cost to download my animation as a video?
Q: Can I use a downloaded animation for commercial purpose?

8.Badges and Missions

Q: What are badges and missions?
Q: How do I complete missions and get badges?
Q: How do I claim my rewards?
Q: Why are some missions too low level for me?
Q: What is a main badge and how do I pick one?
Q: Can I redo missions that I have already completed?

9.Business

Q: What is the stage size for the Business Theme?
Download Your Video
Downloading your video lets you watch it offline or upload to YouTube. Please note this file has a GoAnimate watermark and can only be used for personal purposes. Video Format: HD 720p MPG4 video. (Watch Sample)
300 GoBucks (US $2.99 only)
You currently have 320 GoBucks on your account
* Video can be downloaded up to 10 times for 30 days after conversion
Personal Use
Download Your Video
Downloading your video lets you watch it offline or upload to YouTube. Please note this file has a GoAnimate watermark and can only be used for personal purposes. Video Format: HD 720p MPG4 video. (Watch Sample)
300 GoBucks (US $2.99 only)
(You currently have 320 GoBucks on your account)
* Video can be downloaded up to 10 times for 30 days after conversion
Personal Use
Download Your Video
Downloading your video lets you watch it offline or upload to YouTube. Please note this file has a GoAnimate watermark and can only be used for personal purposes. Video Format: HD 720p MPG4 video. (Watch Sample)
300 GoBucks (US $2.99 only)
* Video can be downloaded up to 10 times for 30 days after conversion
Personal Use
Download Your Video
Download your videos in HD format and with no watermark
Visit our Videomaker for Business page to browse the latest commercial license packages we have on offer.
Commercial Use
Download Your Video
We will deduct 300 GoBucks from your account
Personal Use
Download Your Video
Downloading your video lets you watch it offline or upload to YouTube. The file can be used for commercial purposes. Video Format: HD 720p MPG4 video. (Watch Sample)
US $2.99 only
 
 
Contact us at sales@goanimate.com if you have any queries.
* Video can be downloaded up to 10 times for 30 days after conversion
Commercial Use
Download Request Successful
If you did not receive any email after 24 hours and still cannot download your video, please contact us at support@goanimate.com
Download Your Video
Personal Use
Download Your Video
Commercial Use
Transaction Failed
Download Your Video
OOPS ...
The video you have created cannot be used for commercial purposes as it contains licensed characters.


Remove all licensed characters to enable the download or contact us at sales@goanimate.com to discuss special licensing options.
Commercial Use
Download Your Video
Your video was successfully converted.
(Right click + Save link as)
 
30 days left
Please check your video after you download it.
If there are quality problems, contact us using this form.
Download Your Video
You modified your video after you last converted it.
(Right click + Save link as)
Please check your video after you download it.
If there are quality problems, contact us using this form.
Video Problem
Tell us what is wrong with the video and we will reprocess it:
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Your movie
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The problem
Send
Video Problem
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We will get back to you over the next 1-2 business days.

Sorry for the inconvenience.
Personal Use
The video format for download is:
Video
Encoding: H264
Resolution: 1280 x 720
Sample Bit Rate: 3,200 kbps
Frame Rate: 24 frames/sec
Sound
Encoding: AAC
Sampling Rate: 44100
Bit Rate: 128 kbps
Channels: 2 (stereo)
Personal Use